Shipping policy

Shipping Policy — ELEVVATE

Where We Ship

We currently ship to all governorates within Egypt. International shipping is not available at this time.

Shipping Fee

A flat shipping fee of 90 EGP applies to all orders, anywhere in Egypt.

Processing Time

Orders are processed and handed to our shipping partner within 1–2 business days of being placed. Orders placed on Fridays or public holidays are processed the next business day.

Delivery Time

Once your order ships, estimated delivery is:

  • Cairo & Giza: 1–3 business days
  • Alexandria & Delta: 2–4 business days
  • Upper Egypt & other governorates: 3–6 business days

These are estimates, not guarantees — delays can occasionally happen during high-demand periods or drops.

Order Tracking

Once your order ships, you'll receive a confirmation with tracking details so you can follow your package until it reaches you.

Payment on Delivery

We accept cash on delivery (COD) as well as prepaid orders by card or mobile wallet. For COD orders, please have the exact amount ready for the courier.

Delivery Attempts

Our courier will attempt delivery and contact you by phone. Please make sure your phone number and address are correct at checkout — if the courier can't reach you after multiple attempts, the order will be returned to us and treated as a cancelled shipment.

Wrong Address

If you notice an error in your shipping details, contact us immediately at elevvatewear@gmail.com or via Instagram DM @elevvatewear. We can update the address before the order ships, but not after it's with the courier.

Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery with photos and we'll make it right — see our Return & Exchange Policy for details.

Questions?

Please include your order number so we can help you faster.