Refund policy

Return & Exchange Policy — ELEVVATE

At ELEVVATE, we want you to love every piece. If something isn't right, here's how returns and exchanges work.

Return & Exchange Window

You may request a return or exchange within 3 days of receiving your order. Requests made after 3 days cannot be accepted.

Conditions

To be eligible for a return or exchange, items must be:

  • Unworn and unwashed
  • In their original condition, with all tags and labels attached
  • In the original packaging

Items that show signs of wear, are damaged by the customer, or are missing tags cannot be accepted.

Exchanges (Wrong Size or Color)

Need a different size? Contact us within 3 days of delivery with your order number and the size or color you'd like instead. Once your request is approved, our courier will pick up the original item and deliver the replacement. A flat exchange fee of 115 EGP applies, collected upon delivery of the replacement item.

Refunds

If you'd prefer a refund instead of an exchange:

  1. Contact us within 3 days of delivery with your order number.
  2. Our courier will pick up the item from your address.
  3. Once the item is received and inspected (1–3 business days), your refund is issued.

How you get your money back:

  • Paid by card or wallet online: the refund is issued to the same card or wallet you paid with. It typically appears within 5–14 business days, depending on your bank.
  • Paid cash on delivery: the refund is sent via Vodafone Cash or InstaPay to the number/account you provide.

Please note: original shipping fees are non-refundable, and the return pickup fee is deducted from your refund amount.

Non-Returnable Items

  • Items purchased on final sale or clearance
  • Items worn, washed, or altered in any way

Damaged or Wrong Items

If you received a defective item or the wrong product, contact us within 48 hours of delivery with photos. We'll replace it or refund you in full — at no cost to you.

How to Reach Us

  • Instagram: @elevvatewear
  • Email: elevvatewear@gmail.com

Please include your order number in every request so we can help you faster.